Even if your data is fully consumed or the validity date has passed, you can always top up your plan to restore connectivity.
Here’s how it works:
🔄 1. How to Regain Connectivity
Top Up Your eSIM 💳
Go to “My eSIM Portfolio” in your ORA dashboard.
Click “Top-Up” next to the plan that needs more data.
Choose a refill package and complete payment, your data balance updates instantly, and a new validity window begins based on the top-up package’s terms.
⏳ 2. Top-Ups Reset Both Data and Validity
Data Depleted Before Expiry:
If you run out of data before the original expiry date, simply top up. This adds new data and refreshes your validity window to the top-up package’s period.
Plan Expired (Date Passed):
Even after the plan’s original validity window ends, you can still purchase a Top-Up for that same eSIM.
Once topped up, you receive a fresh data allowance and a new validity period based on the top-up package, no need for a new plan or Replacement Card.
🎯 3. Tips to Manage Your Plan
Monitor Usage:
Check your remaining data in “My eSIM Portfolio” regularly so you know when to top up.
Choose the Right Package:
Select a top-up that covers both your data needs and desired validity length.
Top Up Ahead of Time:
If your trip or project extends longer than expected, top up before you lose all data to avoid any connectivity gaps.