If your ORA eSIM suddenly stops providing data, try these quick checks:
Check Your Data Balance & Expiry 📊⌛
• Log in to “My eSIM Portfolio” and confirm you haven’t used all your GB or passed the plan’s expiry date.
• If you’re out of data, click “Top-Up” to add more immediately.Poor Network Coverage? 📶❌
• You may be in a low-signal area. Try toggling Airplane Mode On → Off to force a reconnection to the nearest tower.
• If you’re in a building or basement, move to an open spot and test again.Restart Your Device 🔄📱
• Power off your phone completely, wait 10 seconds, then power it back on, this clears minor network glitches.Verify Data Roaming Is Active 🌍✅
• Go to Settings → Cellular (or Mobile Data) → [ORA eSIM] and ensure Data Roaming is turned ON (green).
• Make sure any other SIM/eSIM profiles have roaming OFF to avoid conflicts.Force LTE/4G (Optional) 🎯
• In Settings → Cellular → [ORA eSIM] → Voice & Data, switch from 5G to LTE (or 4G/3G) if 5G coverage is spotty in your area.