How to Fix Android “No Internet” Issue

Visit How to Activate Your ORA eSIM to confirm your plan is installed and active.

Make sure you scanned the QR code (or did a manual install), and see the plan listed under Settings → Connections → SIM card manager.

Go to Settings.

Tap Connections.

Toggle Wi-Fi Off.

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Go to Settings

Tap Connections.

SIM card manager

Select Your ORA eSIM Profile (e.g., “3HK eSIM” or “Ubigi Global eSIM”) and toggle it On

Tap Mobile Data (or Mobile networks → Mobile data)

Confirm your ORA eSIM (e.g., “3HK eSIM” or “Ubigi Global eSIM”) is selected as the active data source.

Go to Settings

Tap Connections.

Tap Mobile Networks:

Make sure Data Roaming is toggled On for your ORA eSIM.

Press & Hold the Power button (or Power + Volume Down) to open the power menu.

Select Restart, or hold Power until the phone powers off and then back on.

Go to Settings

Tap Connections.

Tap Mobile Networks:

Tap the eSIM you wish to configure:

Select Preferred Network Type.

Uncheck 5G and choose LTE (or 4G/3G).

Go to Settings

Tap Connections.

Tap Mobile Networks:

Tap Network Operators.

Choose Your ORA Provider’s Network (for example, “3HK” or “Ubigi Global”).

Go to Settings

Tap Connections.

Toggle Flight Mode On​

Wait 15 seconds.

Then toggle Flight Mode Off.

Go to Settings

Tap Connections.

Tap Mobile Networks:

Select Access Point Names​

Tap “+” or Add (ensure your ORA eSIM is selected).

In the Name field, enter the APN value shown under your plan’s Technical Specifications (for example, it might be “internet” or a specific provider APN).

In the APN field, enter the same APN value.

Scroll to APN Type and set it to default,dun.

Leave all other fields blank.

Tap the three dots (⋮)

Select Save.

Select the new APN to enable it